Khan Academy follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of the unlikely event of an erroneous deduction or if the Donor wants to cancel/deduct the donation, Khan Academy will respond within 15 working days from the date of receiving the complaint from the donor. The timely refund of the wrongly deducted amount will depend on the type of card used during the transaction. We would require proof of deduction of the donation amount and a written communication for a refund from the donor within two days after the donation.
In the case of a tax exemption certificate already issued, the refund will not be possible. We can be contacted for refund requests through the following:
What information do we collect?
We use personal information collected from donors for processing payments and communicating with donors about Khan Academy. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, unique identification number, and any other personal information provided to us (“Donor Data”). For donations by cheque, Donor Data also includes the data visible on the cheque.
Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment gateway account, a credit card, or other payment methods. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.
How do we use that information?
Donor Data may be used for these kinds of purposes:
Distributing receipts and acknowledging donors for donations; Record keeping and Statutory reporting to applicable government authorities as required by law.
Khan Academy India